Titusville Police Department
Communications Operator of the Year
Veronica has been a dispatcher with our agency for over seven years.
During her tenure, she has continued to grow and excel, both personally and professionally. This year is exceptionally noteworthy.
As part of her ongoing responsibilities, Veronica maintains
files for dental records, maintains and replenishes dispatch supplies and keeps the communications training program updated.
The Communications Training Program is the best it has ever
been and this is largely due to the efforts Veronica put into it this past year. Being a Communications Training Officer herself,
she noticed several areas where the program was lacking and took the initiative to revise the entire program from beginning
to end. She started by contacting other agencies to see what their training programs were like, compared it with our own,
and began to formulate what is now the Titusville Police Department Communications Division Training Program. She revised
and updated procedures, guidelines, checklists, and daily observation reports. She also changed the overall appearance of
the trainees book from an old three ring binder to a professional and
organized manual. The entire training system is now more organized, concise, specific, and user friendly. Two fellow Communications
Training Officers though so much of her efforts so as to nominate her for "Dispatcher of the 2nd Quarter"
and she was subsequently presented the prestigious award.
Her desire for excellence and achievement does not stop there. She
attended classes and became a certified FDLE Local Agency Instructor which enable her to give FCIC/NCIC required certification
tests to personnel, saving the division time and money.
In the latter part of the year, she stretched even further in her
professional career and went through the interview process to become a Communication Center Shift Lead. Her skill and knowledge
shown through and she is currently one of our excellent Dispatch Shift Leads. While carrying all the responsibilities of the
new position, she has also continued to train new hires and maintains all her other prior responsibilities.
Her caring spirit was demonstrated as she participated in the Titusville
Rehab and Nursing Christmas party. In December, the dispatchers have a party for all the residents. They donate sweaters,
give Christmas cards, share snacks and drinks and sing Christmas carol to those not fortunate enough to leave their rooms.
While it is quite evident that Veronica is an extremely motivated
individual, there is more. Her personal like also reflects her tenacity and pursuit of excellence. She is married and rearing
three children (which is a full-time job in itself), attends church with its many functions and continues her education by
currently working toward her degree. If you know Veronica, you also know she has a huge local family and she in constantly
doing things for them. While all this is impressive, and many may share that type of lifestyle, Veronicas
strength and fortitude was truly demonstrated this past year with the terminal illness and then passing of her beloved father.
Even during tremendous personal hardship and loss, she held true to her character, integrity and maintained her responsibilities.
Our continued sympathy is extended to Veronica and her family in their great loss.